FAQs

Shipping and Tracking

We offer FREE shipping on all orders over $55USD, to all locations in the world.

For orders less than $55USD we apply a simple Flat Rate shipping cost based on weight: Less than 1lbs (4kg) = $5USD; Greater than 1lbs (4kg) = $10USD

Your order is shipped directly from our studio in Shanghai, through a logistics center in Hong Kong via express mail services like USPS, DHL, EMS, etc.

All packages are insured and tracked. We set the customs import price declaration at ~$10USD in order to avoid additional tariffs or VAT - though we cannot guarantee all packages will avoid additional import charges. 

Delivery time depends on global events, delivery location, and time of year, with 2 weeks being typical and some situations requiring 2~4 weeks.

Local and International holidays, global events, weather, and other "Acts of God" can create unexpected delays in shipping. 

Because we hand process all orders, delivery times can be impacted by our traveling or holidays. For Christmas 2020, we are working overtime to process all orders as soon as they come in. If you order before December 8th, then you should receive your order in time for Christmas (applies to major countries with normal postal services). 

If you have questions about shipping or need something shipped faster, you can pay an additional express shipping fee. Hit the "?" button and contact us to discuss. 


Beware of fakes and scams.

Many items on Mysterious are designed and made exclusively by us and should not be sold anywhere else on the internet. 
Items such as the Plushie Dreadfuls and Hoodies.

There are however items that are not exclusively ours, such as the Poopy Gifts.
Please take care and be vigilant when shopping online.

Exclusivity and Limited Availability

Many Mysterious products are offered for sale in limited editions of 100 or 200 items per edition. To be notified when an item (or new edition) is offered for sale, visit the product's page and press the "EMAIL WHEN AVAILABLE" button. When the item is offered for sale or a new edition is released you will receive an automated email notification. 

For collectors, it's important to note that once a particular edition has sold out, it will never return in its original form. Certificates of Authenticity, unique to each product, are printed with the total number of products made (usually 100 or 200 per edition). The specific item number for your order is hand-written on the certificate and signed by American McGee. This ensures exclusivity and protects the value of your investment for years to come.

 

Materials and Sustainability 

Our bags and wallets are made from high-quality leather, sourced from small-scale "mom and pop" suppliers in places like Thailand and Vietnam. Bags and wallets are designed in Shanghai by Yeni and American, then hand-made in a local shop by individual craft persons (not on an automated assembly line).

We personally inspect, pack, and ship your Mysterious order from our studio in Shanghai. Being a small scale operation ensures our direct involvement which each product and customer. 

Some customers have requested bags and wallets made with faux leather (plastic) but we have no plans to produce these items in plastic because we feel natural materials (like leather) last longer and are better for the environment.

 

Returns and Exchanges Policy

Most items can be returned for exchange or refund, subject to our Terms and Conditions. Full details can be found under Terms and Conditions and in our Terms of Service. By completing a purchase at Mysterious you agree to our Terms and Conditions.